It seems like Microsoft are determined to blunder haphazardly from one PR disaster to another, failing to address existing concerns and further anger potential customers In an interview with Gametrailers shot just before E3, Microsoft’s Don Mattrick addressed fan’s concerns regarding the Xbox One’s Internet connection requirements, saying “Fortunately we have a product for people who aren’t able to get some form of connectivity; it’s called Xbox 360,”
Well, that’s hardly going to sit well with consumers, is it? While he is indeed right that the Xbox 360 does not require an Internet connection in order to let you play games, he’s still pretty much saying fuck you, and gamer’s have responded in kind, seemingly fed up with Microsoft’s current attitude.
Worse, he seems to miss the point of people’s complaints entirely:
“It’s a service-based world, if you think about things and how they get better with an internet connection, that’s a design choice we’ve made. I think people will appreciate it… We did a lot of testing, a lot of consumer research and I think we made a good choice.”
It’s not the connection people are annoyed about, though, Mattrick. People would likely accept the Internet connection requirements if it wasn’t for the fact that there’s zero consumer benefit to be gotten from it. Mattrick states that things get better with an Internet connection, and yet that doesn’t appear to be true for the Xbox One as Microsoft haven’t been able to provide a single good reason for having your Xbox One hooked up to the Internet so that it can check -in every day. Instead they’ve provided a negative reason: if you don’t connect to the Internet every 24-hours the console will stop you from playing games. So, Microsoft, tell me again why this Internet connection is a good thing? Give me a genuine reason as to why the console needs this connection and how it will benefit me and I shall gladly re-evaluate my opinion.
Meanwhile Sony gleefully announced during their conference that the Playstation 4 doesn’t need any form of Internet connection to function, taking full advantage of the current feelings toward Microsoft’s choices to garner even more favor with gamers.